Privacy Policy

Last updated: 28 July 2026

At TLC – Tom Langlands Car Care, we are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.


Who We Are

TLC – Tom Langlands Car Care provides professional car care services and automatic driving lessons across Hullavington, Chippenham, Malmesbury and the surrounding areas.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: tlanglands@me.com

Phone: 07837 413897


What Information We Collect

When you contact us or use our website, we may collect the following information:

  • Your name
  • Email address
  • Telephone number
  • Details of your enquiry
  • Information relating to your booking
  • Any other information you choose to provide

When booking driving lessons or vehicle services, we may also collect information necessary to arrange and deliver those services.


How We Use Your Information

We only use your personal information where it is necessary to:

  • Respond to your enquiries
  • Arrange appointments and bookings
  • Provide our services
  • Contact you regarding your booking
  • Improve our customer service
  • Meet our legal and regulatory obligations

We will never sell or rent your personal information to third parties.


Contact Forms

When you submit an enquiry through our website, the information you provide is securely processed using Formspree.

Your information is used solely for responding to your enquiry and providing the services you have requested.


WhatsApp, Email & Telephone

If you contact us via WhatsApp, email or telephone, the information you provide will only be used to communicate with you regarding your enquiry, booking or the services you have requested.

Please note that WhatsApp is provided by Meta and is subject to Meta’s own Privacy Policy.


Website Analytics

We use Google Analytics to help us understand how visitors use our website.

Google Analytics collects anonymous information such as:

  • Pages visited
  • Time spent on the website
  • Browser and device type
  • General location (such as town or city)
  • How visitors found our website

This information helps us improve the performance, usability and content of our website.

Google Analytics does not identify you personally.


Cookies

Our website uses cookies to improve your browsing experience and help us understand how the website is used.

Cookies may be used to:

  • Remember your preferences
  • Measure website performance
  • Analyse visitor behaviour using Google Analytics
  • Improve website functionality

You can choose to disable cookies through your browser settings, although some parts of the website may not function correctly.


Website Hosting & Security

Our website is hosted using Cloudflare, which provides secure hosting, website performance optimisation and protection against malicious traffic.

Cloudflare may process technical information such as:

  • IP addresses
  • Browser information
  • Security logs
  • Network performance data

This information is processed to keep the website secure, reliable and performing efficiently.


Search Console

We use Google Search Console to monitor the health and performance of our website in Google Search.

Search Console does not collect personal information about visitors and is only used to understand how our website appears within Google Search results.


How We Store Your Information

We take reasonable technical and organisational measures to keep your personal information secure.

Your information is only retained for as long as necessary to:

  • Respond to your enquiry
  • Deliver our services
  • Meet legal or accounting requirements

When information is no longer required, it will be securely deleted.


Sharing Your Information

We do not sell or share your personal information for marketing purposes.

Your information will only be shared where:

  • It is necessary to provide our services.
  • We are required to do so by law.
  • You have given your consent.

Your Rights

Under UK GDPR, you have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your personal information where appropriate.
  • Restrict or object to certain processing.
  • Request a copy of your personal information.
  • Withdraw your consent where processing is based on consent.

If you wish to exercise any of these rights, please contact us using the details above.

If you are unhappy with how we have handled your information, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).


Third-Party Services

Our website may use or link to third-party services, including:

  • Formspree
  • Cloudflare
  • Google Analytics
  • Google Search Console
  • Google Maps
  • WhatsApp

These services operate under their own privacy policies, and we encourage you to review them where appropriate.


External Links

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites and encourage you to review their individual privacy policies.


Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website functionality or legal requirements.

Any updates will be published on this page, together with the revised “Last updated” date shown at the top.


Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

TLC – Tom Langlands Car Care

Email: tlanglands@me.com

Phone: 07837 413897


Privacy Notice

By using this website or contacting TLC – Tom Langlands Car Care, you acknowledge that you have read and understood this Privacy Policy. We are committed to handling your personal information fairly, transparently and securely in accordance with UK data protection legislation.

TLC Tom Langlands Car Care logo
Keeping You & Your Vehicle At Your Best.

Professional car care and automatic driving lessons delivered by Tom Langlands.

Serving Chippenham, Malmesbury, Hullavington and the surrounding areas.
Contact
  • Hullavington, Wiltshire

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Areas Covered
  • Chippenham
  • Malmesbury
  • Hullavington
  • Corsham
  • Calne
  • Lyneham
  • Royal Wootton Bassett
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